Privacy Policy
Privacy Policy
This Privacy Policy explains how Codience Consulting manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Codience Consulting takes reasonable steps to implement practices, procedures, and systems to ensure compliance with the APPs and to handle privacy inquiries and complaints transparently. This policy is available free of charge and can be provided in alternative formats on request.
What we collect
Codience Consulting may collect personal information such as names, business and contact details, job titles, inquiry content, usage and analytics data, and billing information where services are engaged, collecting only what is reasonably necessary for our functions and activities. Sensitive information is collected only with consent or as permitted by law and only where necessary for our services or legal obligations. Where feasible, you may interact with us anonymously or using a pseudonym, except where impracticable or where identification is required by law.
How we collect
Personal information is collected directly from you via forms, emails, calls, proposals, and meetings, and indirectly from analytics, cookies, and trusted third‑party service providers that support our operations. Unsolicited personal information is handled in accordance with APP 4, including destruction or de‑identification if we could not have lawfully collected it. Reasonable steps are taken to notify you of collection matters as required under APP 5.
Use and disclosure
Personal information is used to provide and improve services, respond to inquiries, manage accounts and billing, perform analytics, ensure security, and comply with laws. Disclosure may occur to cloud and IT providers, payment processors, professional advisers, and subcontractors who assist service delivery, subject to confidentiality and privacy safeguards. Personal information is not sold; disclosures are limited to purposes described or as required or authorised by law, with consent where needed.
Cross‑border disclosures
Service providers may be located outside Australia; where applicable, reasonable steps are taken to ensure overseas recipients do not breach the APPs in relation to your personal information. Where reliance is placed on contractual or other safeguards, those measures are selected to align with APP 8 obligations and current OAIC guidance.
Security and retention
Codience Consulting takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, consistent with APP 11. Information is retained only for as long as necessary for the stated purposes or to meet legal and regulatory requirements, after which it is securely destroyed or de‑identified. Security measures are reviewed periodically in line with privacy‑by‑design expectations and relevant Australian guidance.
Access and correction
You may request access to the personal information Codience Consulting holds about you and request corrections where information is inaccurate, out of date, incomplete, irrelevant, or misleading, consistent with APPs 12 and 13. Requests will be handled within a reasonable time, and identification may be required; where access is refused, reasons will be provided as required by the APPs.
Cookies and analytics
The website may use cookies, pixels, and similar technologies to enable site functionality, preferences, performance measurement, and security, and to understand how users interact with our content. You can manage cookies via browser settings; disabling cookies may affect site functionality and service experiences. Aggregated analytics may be used to improve site performance and offerings.
Direct marketing
Personal information may be used for direct marketing where permitted by the APPs, with clear opt‑out options in each communication or by contacting us directly, and honouring opt‑out requests within a reasonable timeframe. Direct marketing will be consistent with your reasonable expectations and relevant legal requirements.
Automated decision‑making
If Codience Consulting arranges for a computer program to use personal information to make decisions likely to significantly affect individuals, required policy disclosures will be included by 10 December 2026 and earlier where practicable, in line with current reforms. Any such systems will be designed to meet applicable transparency, fairness, and review expectations under Australian guidance.
Complaints and inquiries
To make a privacy inquiry or complaint, contact Codience Consulting with details of your concerns and any supporting information; responses will be provided within a reasonable time. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance or to lodge a complaint under the Privacy Act.
Policy updates
This policy may be updated to reflect legal, technical, or operational changes; the latest version will be published on this page with the effective date. Where material changes affect how your personal information is handled, additional notice may be provided where appropriate.
Note: Depending on your annual turnover and activities, some obligations under the Privacy Act and APPs may be mandatory; organisations can also opt‑in to the APPs to adopt best practice even if not strictly required. For more information about the Privacy Act, visit guidance from the OAIC and relevant Australian government resources.